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eValid -- Three-Tier e-Commerce Monitoring Solution
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Service Description
This monitoring service is designed to assure timely and responsive operation of an ecommerce activity by measuring end-user response time over the web using conventional DSL facilities. These tests involve a three-tier approach in which a specific ecommerce transaction is run 10 times per hour to confirm coherent operation of the subject website.

The eValid test playback is required to be completed within a specified time limit (maximum 60 seconds, usually less). If the test fails to complete for any reason three times in succession the appropriate email alerts are sent.

Alerts issued this way indicate that even though the server may be operating normally, it is not working quickly enough at the time the tests were made, to meed the service level specified by the maximum transaction-complete time limit. Alerts by this monitor are intended to indicate gross performance problems long before there is catastrophic server failure.

Setup Information
Set up and provisioning of three-tier sequences normally requires 10 business days. To complete the provisioning we need:

Fee Schedule
The fees for a three-tier ecommerce alert monitor varies with the length of the service commitment. There is a pre-paid non-refundable setup fee plus a monthly delivery fee. For a pre-paid 12-month commitment the setup fees are waived.

Monthly First
1/hour $890 $395 $1,285 $5,630 $4,740
4/hour $1,290 $595 $1,855 $8,430 $7,140
6/hour $1,390 $695 $2,085 $9,730 $8,340
10/hour $1,490 $795 $2,285 $11,030$9,540

Terms & Conditions
eValid three-tier e-commerce monitoring aims to act as an early warning of tested system failure and should be combined with other monitors to confirm system operation and stability. Every effort is made to assure 24x7 operation but may not be possible due to web congestion, DSL availability, gross power failures, and natural disasters. eValid three-tier e-commerce monitoring tests are run from DSLs located in San Francisco, California to assure accurate end-user performance measures.

Effective 01 July 2000-2011 Technical details, prices and terms subject to change without notice. Every reasonable effort will made to provide customers advance notices of changes. In regard to service limitations and liabilities the standard eValid Software License applies. Quantity purchase and enterprise-wide discounts are available on request.