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CONTENTS
  1. Introduction

  2. How the Rankings Worked

  3. Usability Metrics

  4. Results (HTML)

  5.  Results (61Kb)
 Usability Methodology   |  About Us  |  Financial Times Online Investor Relations Survey 

:: FINANCIAL TIMES ONLINE INVESTOR RELATIONS SURVEY ::

RESULTS (Results on Excel Spread Sheet)
FT Rank Fortune 500
Rank (2002)		 Company URL Website
Technical Quality Index
max =100
(40% of total)		 Usability Index
max = 100
(40% of Final Score)		 Time to Reply
days		 Time to reply
hours		 Time to Reply
min		 Email Index
max = 100
(20% of Final Score)		 Email
Reply Status		 Final Score
max = 100
(40% TQ + 40% Usability + 20% Email)
1 43 UPS http://www.ups.com 93.32 81.54 3 1 41 87.72 Replied 87.49
2 146 ANTHEM http://www.anthem.com 86.66 79.23 0 3 55 99.35 Replied 86.22
3 110 3M http://www.mmm.com 94.83 76.15 2 20 55 88.51 Replied 86.10
4 58 INTEL http://www.intel.com 81.33 83.46 0 0 3 99.99 Replied 85.92
5 7 CHEVRONTEXACO http://www.chevrontexaco.com 91.59 77.31 2 22 34 88.24 Replied 85.21
6 3 EXXON MOBIL http://www.exxonmobil.com 88.81 74.62 2 2 36 91.57 Replied 83.68
7 118 DUKE ENERGY http://www.duke-energy.com 98.30 84.62 12 1 33 51.74 Replied 83.52
8 80 ELECTRONIC DATA SYSTEMS http://www.eds.com 79.93 83.46 2 23 19 88.11 Replied 82.98
9 133 CENDANT http://www.cendant.com 88.64 75.77 3 19 12 84.80 Replied 82.73
10 13 HOME DEPOT http://www.homedepot.com 85.35 71.92 0 6 2 98.99 Replied 82.71
11 124 MCDONALD'S http://www.mcdonalds.com 87.16 73.08 2 14 36 89.57 Replied 82.01
12 136 TENET HEALTHCARE http://www.tenethealth.com 82.49 72.69 0 2 31 99.58 Replied 81.99
13 54 SPRINT http://www.sprint.com 76.78 77.69 0 0 22 99.94 Replied 81.78
14 122 FEDERATED DEPARTMENT STORES http://www.fds.com 82.80 75.00 1 23 22 92.10 Replied 81.54
15 130 GAP http://www.gapinc.com 69.62 83.08 0 0 11 99.97 Replied 81.07
16 6 CITIGROUP http://www.citigroup.com 94.23 66.15 4 1 36 83.73 Replied 80.90
17 145 DELTA AIR LINES http://www.delta.com 85.26 76.92 6 17 36 73.07 Replied 79.49
18 74 GEORGIA-PACIFIC http://www.gp.com 83.44 70.77 3 1 13 87.80 Replied 79.24
19 8 IBM http://www.ibm.com 72.44 75.77 0 9 53 98.35 Replied 78.95
20 44 ALLSTATE http://www.allstate.com 76.49 73.08 2 0 48 91.86 Replied 78.20
21 59 MOTOROLA http://www.motorola.com 76.26 79.23 5 0 51 79.86 Replied 78.17
22 121 QWEST COMMUNICATIONS http://www.qwest.com 84.06 73.46 6 6 25 74.93 Replied 78.00
23 70 WACHOVIA CORP http://www.wachovia.com 76.76 71.08 2 16 59 89.17 Replied 76.97
24 120 AMERICAN ELECTRIC POWER http://www.aep.com 72.66 77.31 4 1 44 83.71 Replied 76.73
25 141 LUCENT TECHNOLOGIES http://www.lucent.com 85.02 75.38 10 20 42 56.55 Replied 75.47
26 63 UNITEDHEALTH GROUP http://www.unitedhealthgroup.com 76.47 62.31 0 2 37 99.56 Replied 75.42
27 56 LOCKHEED MARTIN http://www.lockheedmartin.com 77.49 66.15 2 17 25 89.10 Replied 75.28
28 5 GENERAL ELECTRIC http://www.ge.com 63.14 81.54 3 8 31 86.58 Replied 75.19
29 2 GENERAL MOTORS http://www.gm.com 56.94 81.54 0 6 45 98.87 Replied 75.16
30 34 JOHNSON & JOHNSON http://www.jnj.com 68.67 69.23 0 2 53 99.52 Replied 75.07
31 16 FANNIE MAE http://www.fanniemae.com 92.19 83.85 20 3 7 19.48 Replied 74.31
32 57 PRUDENTIAL FINANCIAL http://www.prudential.com 89.77 66.54 10 19 37 56.73 Replied 73.87
33 46 WELLS FARGO http://www.wellsfargo.com 72.35 68.08 2 23 41 88.05 Replied 73.78
34 83 FEDEX http://www.fedex.com 92.34 75.77 17 3 3 31.49 Replied 73.54
35 94 WASHINGTON MUTUAL http://www.wamu.com 54.13 78.46 0 2 47 99.54 Replied 72.94
36 76 INGRAM MICRO http://www.ingrammicro.com 94.00 63.85 13 3 28 47.42 Replied 72.62
37 101 SARA LEE http://www.saralee.com 78.15 60.77 4 7 47 82.70 Replied 72.11
38 78 HONEYWELL INTERNATIONAL http://www.honeywell.com 52.04 77.69 0 2 0 99.67 Replied 71.83
39 139 GOODYEAR TIRE &RUBBER http://www.goodyear.com 77.09 57.69 3 3 15 87.46 Replied 71.41
40 61 WALT DISNEY http://www.disney.com 80.15 54.62 3 6 42 86.88 Replied 71.28
41 52 MARATHON OIL http://www.marathon.com 54.40 79.23 2 19 5 88.82 Replied 71.21
42 23 BANK OF AMERICA CORP http://www.bankofamerica.com 63.69 61.92 0 4 34 99.24 Replied 70.09
43 88 AETNA http://www.aetna.com 60.48 75.77 7 1 38 71.73 Replied 68.85
44 49 UNITED TECHNOLOGIES http://www.utc.com 60.52 72.31 5 19 50 76.69 Replied 68.47
45 20 MCKESSON http://www.mckesson.com 93.86 77.31       0.00 Failed 68.47
46 62 PEPSICO http://www.pepsico.com 94.49 76.54       0.00 No Reply 68.41
47 69 AMERICAN EXPRESS http://www.americanexpress.com 65.46 76.92 10 20 16 56.62 Replied 68.28
48 93 AUTONATION http://www.autonation.com 94.87 75.38       0.00 Forwarded 68.10
49 142 ANHEUSER-BUSCH http://www.anheuser-busch.com 66.46 55.77 1 5 31 95.08 Replied 67.91
50 90 HCA http://www.hcahealthcare.com 63.01 77.69 10 23 40 56.05 Replied 67.49
51 27 SBC COMMUNICATIONS http://www.sbc.com 62.26 62.31 3 0 39 87.89 Replied 67.41
52 86 JOHNSON CONTROLS http://www.johnsoncontrols.com 51.58 74.23 3 19 14 84.79 Replied 67.28
53 77 BELLSOUTH http://www.bellsouth.com 52.54 73.46 4 1 37 83.73 Replied 67.14
54 115 FLEETBOSTON FINANCIAL http://www.fleetboston.com 87.50 78.85       0.00 No Reply 66.54
55 64 INTERNATIONAL PAPER http://www.ipaper.com 67.82 72.69 12 3 18 51.45 Replied 66.49
56 134 TXU http://www.txucorp.com 83.62 70.77 19 3 45 23.37 Replied 66.43
57 75 GOLDMAN SACHS GROUP http://www.gs.com 40.62 75.00 0 0 14 99.96 Replied 66.24
58 29 AOL TIME WARNER http://www.aoltimewarner.com 47.01 73.85 2 20 20 88.61 Replied 66.06
59 135 DEERE http://www.deere.com 70.46 63.85 10 1 44 59.71 Replied 65.66
60 68 CVS http://www.cvs.com 84.86 76.92       0.00 No Reply 64.71
61 53 DELPHI http://www.delphi.com 87.80 73.46       0.00 No Reply 64.50
62 48 MERILL LYNCH http://www.ml.com 41.52 73.46 2 5 41 91.05 Replied 64.20
63 111 NATIONWIDE http://www.nationwide.com 63.99 70.00 11 21 30 52.42 Replied 64.08
64 19 CARDINAL HEALTH http://www.cardinal.com 96.43 63.46       0.00 No Reply 63.96
65 31 PROCTER & GAMBLE http://www.pg.com 64.91 72.69 14 1 2 43.83 Replied 63.81
66 100 ABBOTT LABORATORIES http://www.abbott.com 86.84 72.38       0.00 Forwarded 63.69
67 11 ALTRIA GROUP http://www.altria.com 87.89 71.15       0.00 notification 63.62
68 149 WINN-DIXIE STORES http://www.winn-dixie.com 75.06 55.00 10 16 34 57.24 Replied 63.47
69 96 WEYERHAEUSER http://www.weyerhaeuser.com 90.60 68.08       0.00 No Reply 63.47
70 117 TECH DATA http://www.techdata.com 88.02 69.62       0.00 Forwarded 63.05
71 95 CISCO SYSTEMS http://www.cisco.com 52.13 81.15 12 22 27 48.26 Replied 62.96
72 12 CONOCOPHILLIPS http://www.conocophillips.com 88.80 67.69       0.00 No Reply 62.60
73 123 U.S. BANCORP http://www.usbank.com 78.24 78.08       0.00 No Reply 62.53
74 92 COCA-COLA http://www.coca-cola.com 85.33 70.77       0.00 No reply 62.44
75 45 WALGREEN http://www.walgreens.com 87.36 68.46       0.00 No Reply 62.33
76 128 WYETH http://www.wyeth.com 87.14 68.46       0.00 No Reply 62.24
77 36 DELL COMPUTER http://www.dell.com 88.25 67.31       0.00 No Reply 62.22
78 1 WAL-MART STORES http://www.walmart.com 86.19 69.23       0.00 No Reply 62.17
79 60 LOWE'S http://www.lowes.com 91.74 63.46       0.00 No Reply 62.08
80 51 DOW CHEMICAL http://www.dow.com 82.75 72.31       0.00 No Reply 62.02
81 47 MICROSOFT http://www.microsoft.com 71.47 82.69       0.00 No Reply 61.67
82 42 J.C. PENNEY http://www.jcpenney.net 58.38 49.23 2 5 17 91.12 Replied 61.27
83 30 SEARS ROEBUCK http://www.sears.com 83.91 69.23       0.00 No Reply 61.26
84 38 METLIFE http://www.metlife.com 97.72 55.38       0.00 No Reply 61.24
85 67 DUPONT http://www.dupont.com 79.58 73.46       0.00 No Reply 61.22
86 26 J.P. MORGAN CHASE & CO. http://www.jpmorganchase.com 95.94 56.54       0.00 No Reply 60.99
87 97 VISTEON http://www.visteon.com 84.08 67.69       0.00 No Reply 60.71
88 82 ALCOA http://www.alcoa.com 75.86 75.77       0.00 No Reply 60.65
89 104 AMR http://www.amrcorp.com 59.52 68.08 13   10 47.97 Replied 60.63
90 126 EXELON http://www.exeloncorp.com 67.17 59.62 13 2 0 47.67 Replied 60.25
91 41 SAFEWAY http://www.safeway.com 88.33 60.77       0.00 notification 59.64
92 50 CONAGRA FOODS http://www.conagra.com 82.49 66.54       0.00 No Reply 59.61
93 112 PUBLIX SUPER MARKETS http://www.publix.com 88.53 29.23 10 3 12 59.46 Replied 59.00
94 72 TYSON FOODS http://www.tyson.com 44.56 60.77 4 0 5 83.99 Replied 58.93
95 25 TARGET http://www.target.com 72.07 75.00       0.00 Failed 58.83
96 113 NORTHWESTERN MUTUAL http://www.northwesternmutual.com 98.21 48.85       0.00 No Reply 58.82
97 32 FREDDIE MAC http://www.freddiemac.com 82.29 64.62       0.00 notification 58.76
98 107 LOEWS http://www.loews.com 94.00 52.69       0.00 No Reply 58.68
99 103 WELLPOINT HEALTH NETWORKS http://www.wellpoint.com 71.63 75.00       0.00 No Reply 58.65
100 89 TIAA-CREF http://www.tiaa-cref.org 59.02 38.85 0 16 21 97.27 Replied 58.60
101 79 BANK ONE CORP http://www.bankone.com 87.04 59.23       0.00 No Reply 58.51
102 55 VALERO ENERGY http://www.valero.com 36.35 63.46 2 17 41 89.05 Replied 57.73
103 40 MORGAN STANLEY http://www.morganstanley.com 80.78 62.69       0.00 No Reply 57.39
104 99 NORTHROP GRUMMAN http://www.northropgrumman.com 67.00 76.15       0.00 Forwarded 57.26
105 22 AT&T http://www.att.com 20.09 78.08 2 18 47 88.87 Replied 57.04
106 9 AMERICAN INTERNATIONAL GROUP http://www.aig.com 88.10 53.46       0.00 No Reply 56.62
107 127 HOUSEHOLD INTERNATIONAL http://www.household.com 41.87 55.38 2 20 42 88.55 Replied 56.61
108 153 HALLIBURTON www.halliburton.com 64.49 76.92       0.00 Forwarded 56.57
109 66 VIACOM http://www.viacom.com 89.80 50.38       0.00 No Reply 56.07
110 143 KIMBERLY-CLARK http://www.kimberly-clark.com/ 58.31 80.00       0.00 No Reply 55.32
111 39 KMART http://www.bluelight.com 87.00 49.62       0.00 No Reply 54.65
112 37 PFIZER http://www.pfizer.com 39.10 69.23 11 0 22 55.94 Replied 54.52
113 73 SYSCO http://www.sysco.com 68.87 66.15       0.00 No Reply 54.01
114 105 RAYTHEON http://www.raytheon.com 65.07 69.62       0.00 No Reply 53.87
115 35 ALBERTSON'S http://www.albertsons.com 78.96 55.38       0.00 No Reply 53.74
116 14 HEWLETT-PACKARD http://www.hp.com 70.85 63.46       0.00 No Reply 53.73
117 125 RITE AID http://www.riteaid.com 39.71 70.38 13 2 43 47.54 Replied 53.55
118 84 MASS. MUTUAL LIFE INSURANCE http://www.massmutual.com 95.69 38.08       0.00 No Reply 53.50
119 148 ADVANCEPCS http://www.advancepcs.com 62.40 70.77       0.00 Failed 53.27
120 148 ADVANCEPCS http://www.advancepcs.com 62.40 70.77       0.00 Delayed 53.27
121 87 CIGNA http://www.cigna.com 89.21 43.85       0.00 non-delivery 53.22
122 65 NEW YORK LIFE INSURANCE http://www.newyorklife.com 97.39 35.38       0.00 Out of Office 53.11
123 98 BRISTOL-MYERS SQUIBB http://www.bms.com 83.39 49.23       0.00 No Reply 53.05
124 129 LIBERTY MUTUAL INSURANCE GROUP http://www.libertymutual.com 91.97 36.92       0.00 No Reply 51.56
125 144 MAY DEPARTMENT STORES http://www.maycompany.com 65.76 63.08       0.00 No Reply 51.54
126 154 SUNOCO www.sunoil.com 57.68 71.15       0.00 Forwarded 51.53
127 109 LEHMAN BROTHERS HOLDINGS http://www.lehman.com 53.33 60.00 17 20 20 28.61 Replied 51.05
128 147 EXPRESS SCRIPTS http://www.express-scripts.com 20.95 63.85 3 17 55 85.01 Replied 50.92
129 152 EL PASO www.elpaso.com 22.21 76.92 11 1 39 55.72 Replied 50.80
130 85 CATERPILLAR http://www.cat.com/ 66.88 59.23       0.00 No Reply 50.44
131 10 VERIZON COMMUNICATIONS http://www.verizon.com 40.35 85.00       0.00 No Reply 50.14
132 17 MERCK http://www.merck.com 45.60 78.85       0.00 No Reply 49.78
133 15 BOEING http://www.boeing.com 61.35 62.31       0.00 No Reply 49.46
134 150 EASTMAN KODAK http://www.kodak.com 45.52 74.62       0.00 No Reply 48.05
135 119 AT&T WIRELESS SERVICES http://www.attws.com 78.44 41.15       0.00 No Reply 47.84
136 21 STATE FARM INSURANCE http://www.statefarm.com 83.36 36.15       0.00 No Reply 47.80
137 81 SUPERVALU http://www.supervalu.com 55.83 61.92       0.00 No Reply 47.10
138 18 KROGER http://www.kroger.com 69.25 48.46       0.00 No Reply 47.08
139 28 BERKSHIRE HATHAWAY http://www.berkshirehathaway.com 87.67 29.62       0.00 No Reply 46.92
140 28 BERKSHIRE HATHAWAY http://www.berkshirehathaway.com 87.67 29.62       0.00 No Reply 46.92
141 114 HARTFORD FINANCIAL SERVICES http://www.thehartford.com 54.28 60.77       0.00 No Reply 46.02
142 131 LEAR http://www.lear.com 45.59 67.31       0.00 No Reply 45.16
143 108 COCA-COLA ENTERPRISES http://www.cokecce.com 52.00 58.08       0.00 No Reply 44.03
144 137 GENERAL DYNAMICS http://www.gd.com 28.72 76.92       0.00 No Reply 42.26
145 24 AMERISOURCEBERGEN http://www.amerisourcebergen.net 39.88 65.38       0.00 No Reply 42.11
146 138 EMERSON ELECTRIC http://www.gotoemerson.com 34.91 64.23       0.00 No Reply 39.66
147 4 FORD MOTOR http://www.ford.com 23.91 71.15       0.00 No Reply 38.03
148 71 ARCHER DANIELS MIDLAND http://www.admworld.com 38.32 46.92 20 2 13 19.63 Replied 38.02
149 151 CIRCUIT CITY STORES http://www.circuitcity.com/ 28.33 57.69       0.00 No Reply 34.41
    Means   76.68 72.81       67.44   73.29
                       
  33 COSTCO WHOLESALE http://www.costco.com   66.54       0.00 No Reply In complete analysis
  155 SUN MICROSYSTEMS www.sun.com           0.00 Failed In complete analysis
  91 BEST BUY http://www.bestbuy.com   71.15 5 21 33 76.41 Replied In complete analysis
  116 XEROX http://www.xerox.com   68.85 0 0 20 99.94 Replied In complete analysis
  156 UNION PACIFIC http://www.up.com/     4 0 10 83.97 Replied In complete analysis
  140 PG&E CORP http://www.pgecorp.com 23.82 0.00       0.00   Excluded
  132 UAL http://www.united.com 37.74 0.00 3 19 55 84.68   Excluded
  106 PHARMACIA http://www.pharmacia.com 39.10 0.00       0.00   Excluded
  102 FLEMING http://www.fleming.com 73.63 0.00       0.00   Excluded